NegoApp Activation: TrueMoney Mother Wallets

Dear Partner,

We hope this letter finds you well.

As the pandemic continues to present our country with different challenges this year, we would like to thank you for being one of our business partners who are braving the odds. We would like to assure you that we at TrueMoney are constantly finding tech solutions that will enable us to support your business efficiently and sustainably.

As our valued business partner, we would like to announce to you the upcoming TrueMoney system-wide upgrade happening in Q4 2020 to Q1 2021. This enhancement was done to drive transactions in an all-in-one platform that’s faster, more reliable, and more secure than ever before.

Introducing the TrueMoney NegoApp, ang all-in-one negosyo partner mo! Here are some key features and benefits we have in store for mother wallets and sub wallet agents:

BE ON-THE-GO

Manage and fund your sub wallets anytime, anywhere!

TRANSACTION REPORTS

View transaction history and reports from your mobile phone!

SECURE & RELIABLE

Your subwallet users will enjoy a system-wide electronic KYC for a more accurate and reliable customer data collection in compliance with BSP regulations.

READY FOR UPDATES

Fully enjoy upcoming value-added features, new payment partners, and services!

In line with this, we would like to inform you ahead of time to expect changes by December 9, 2020 on the allowed channels/devices performing TruMoney Transactions. The TrueMoney portal and G8 POS Terminal devices (keypad) will all be shifted to the app as these channels run on a legacy platform which lacks the capability to handle security and compliance upgrades as well as our upcoming features, products, and services. 

Details on the expected changes for each device/channel are as follows:

– For your mother wallet / master-agent portal access:

• Your portal access will receive a prompt detailing to you to shift the access to an app
• Access to the portal will be shifted to app and all future use/transactions must take place in the app

– For your sub-agents using the old app version:

• Your sub-agent frontliner will receive a prompt with instructions on how to access the new TrueMoney NegoApp. 
• Access to the old version of the app will be shifted to TrueMoney NegoApp and all future use/transactions can only be done with the newer version

– For your sub-agents using the portal version:

• Your sub-agent frontliner will receive a prompt with instructions on how to access the new TrueMoney NegoApp. 
• Access to the portal will be shifted to the TrueMoney NegoApp and all future use/transactions can only be done with the newer version.

– For your sub-agents using the TrueMoney N3 Android POS terminal:

• Your sub-agent frontliner will receive a prompt with instructions on how to update the software version that will run on the same device.

– For your sub-agents using the Legacy TrueMoney G8 POS terminal:

• Your sub-agent frontliner will receive a prompt with instructions on how to access the new TrueMoney NegoApp. 
• Access to the G8 POS terminal will be shifted to the TrueMoney NegoApp and all future use/transactions can only be done with the app.

Please ensure that you as the mother wallet / master-agent user and your sub-agents are ready and well-equipped on or before December 9, 2020 to avoid any inconvenience. The NegoApp system version can run on:

• Basic android phones
  • Android 5.0 (Lollipop) or higher and 1.5GB of RAM or higher with sufficient internet connection. Download and installation instructions will be provided on December 9, 2020.

• N3 devices (touchscreen)
  • Automatic device update on December 9, 2020.
    

Again thank you and we look forward to your participation in this system upgrade to further improve and future-proof TrueMoney’s system and services which will further benefit your business in the long run.

Please standby for further announcements and instructions.

Sincerely,

The TrueMoney Team