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Paano Mag-cancel ng Domestic Remittance transaction sa TrueMoney NegoApp?

Gusto i-cancel ni customer ang transaction? Follow these easy steps para iwas hassle! 

PAALALA: Maari lamang gawin ang cancellation ng Domestic Remittance transaction through the agent na nag-send or process ng pera. Hindi ito kayang i-cancel ng ibang TrueMoney agents.   

Step 1 

Pumunta sa iyong NegoApp Home page/screen at i-tap ang Domestic Remittance icon.

Step 2

From the options, i-tap lamang ang Cancel a remittance option. 

Step 3

In the next screen, i-tap lamang ang TrueMoney. 

Step 4

Sa susunod na screen, you will be asked to Locate Transaction. Ilagay lamang ang Transaction Reference Number or Padala Code na na-receive ni customer through SMS at ang Sender’s Mobile number. Tap Continue kung tama ang details. 

Note: Ang OTP via SMS ay valid lamang for 3 minutes. Huwag i-share ang iyong ID, password, PIN & OTP to anyone. TrueMoney and its employees will never ask you to share these. If you didn’t request this, call 0277189999.

Step 5 

I-enter lamang ang 6-digit Padala Code sa field provided. 

Step 6

Kung tama ang code, in the next screen you will be asked to Confirm Payment.  I-check lamang kung tama ang Sender name, Sender Mobile Number at Receiver Mobile Number. Kung tama ang details ay i-click ang Confirm to process your customer’s cancellation. 

Step 7 

After confirming, you will be taken to the Payment Successful screen and you will be receiving an online receipt that contains details such as  Txn ID, Sender name, Sender/Receiver Mobile Number and Total amount. 

Note: Makatatanggap ang customer ng SMS transaction slip. Maaari rin i-email ang resibo sa customer by pressing the “Share Receipt” button mula sa TrueMoney NegoApp. 

Kung ikaw naman ay naka-N3 device, maaring ma-print ang notification bilang transaction slip. Kung tayo naman ay naka-app, maaari tayong mag-install ng bluetooth printer at magprint ng resibo”.

Kung ikaw ay may concerns o questions tungkol sa NegoApp, mag-message sa TrueMoney Customer Loyalty team via Facebook Messenger o mag-email sa support@truemoney.com.ph. 

‘Wag kalimutang i-send ang mga sumusunod na detalye para mas madali naming masagot ang iyong concern:

EDC S/N:

PA Name:

Store Name:

Or if you’re using mobile app i-provide lamang ang details na ito: 

Mobile Number: 

Agent ID:

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