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eWallet FAQs
What type of IDs can I submit for my TrueMoney Wallet upgrade?
Make sure to submit any of the following valid IDs:
Driver’s License
UMID (Unified Multi-Purpose ID)
PASSPORT
TIN (Tax Identification Number)
Philhealth
Postal ID
Senior ID
Voter’s ID
SSS ID
Here are some reminders before submitting your ID to TrueMoney:
- Make sure that your valid ID is:
- Clear and the ID information should be readable.
- The holographic stamp should not cover your ID information.
- Complete and not cropped.
- Taken in a well-lit place.
- Updated, valid and not expired.
- Not a photocopy and not captured from another device.
- Make sure that your SELFIE with your ID is:
- Clear and taken in a well lit place.
- Wearing appropriate/proper attire.
- Face should be fully captured on the frame.
- You should not be wearing a mask, eyeglass, headgear or other accessories.
- Should match the ID photo that you submitted.
- Make sure that the INFORMATION you submitted is the same with your ID:
- Your name and date of birth should match your ID information.
- The address that you have provided in the registration and ID should match.
- All the other information from your registration should match your ID.